Real Estate Professional Reviews

Real Estate Professional Reviews

Don’t just take it from us, hear what Real Estate Professionals are saying about their experiences with BFS Home Warranty.

"My name is Fred Helms and I was a communications engineer for 25 years before I got my Real Estate license in 2004. Since 2004 I've been a top agent for MLS Realty and Keller Williams. I've sold hundreds of homes for buyers and sellers. I tried to always make sure that the buyer received a Home Warranty on their new home. New and prior homeowners don't always understand the need for coverage on the appliances and components of their new homes. Many items like water heaters can cost up to $2000 to replace, dishwashers and dryers can be over $500 to repair and there are many other issues that can occur in a home. I tried numerous home warranties in the past and recommended some of the recognizable national brands to my customers. It was always frustrating to me when a client had a problem and could not get it serviced properly by the home warranty company. It was usually due to a third party contractor that was hired by the home warranty company to do the repair and was incompetent. Approximately 15 years ago while researching companies I came across Broward Factory Warranty (BFS) that had good reviews and used their own technicians. I decided to give them a try and was very impressed when I had my first service call for a hot water heater problem. They scheduled an appointment in a reasonable time and took care of my problem with just the cost of my copayment. In the last 15 years they have repaired numerous problems with my appliances and my HVAC system. 5 years ago they recommended that I upgrade my units to new high seer HVAC units that they carried and replaced them for less than half the cost of purchasing from an HVAC company. This reduced my energy cost from $300 plus per month to approximate $150 per month annually. I have been very pleased with BFS in the North Texas area and would strongly recommend this company."

  • - Fred from Dallas, TX 

"BFS did an incredible job fixing my oven when the self-cleaning cycle failed and the oven would no longer open let alone function.  Their repair coordinator Jessica was very knowledgeable and responsive…it was apparent that the company wants to ensure their customers get started off on the right foot!  When Steve and James showed up to complete the repair they were armed with a great deal of knowledge I would have assumed only came from someone that specializes in oven repairs.  Obviously they have been doing repair work for a while so they’ve seen a bit of everything before but they still managed to treat my individual problem with a sense of importance and urgency I did not expect.  Very solid work from this team!  I would highly recommend BFS to anyone in the market for an insurance product that stands behind their policy!"

- Kevin from Buda, TX

"I have known Veronica Abrafi for over a year now (more than 1-Year, less than 2-Years).  I have come to know Veronica as a very positive and up-beat person whether promoting her company BFS Home Warranty or in her life in general.  Veronica is extremely responsive to inquiries and requests for assistance in quotes for Home Warranties.

As a Real Estate Agent / Realtor, I have the opportunity to recommend to the Customers (Buyers) that I work with to seek a Home Warranty as a part of the overall Transaction process.  Recently, June 2017, I assisted the Customer I was working with in purchasing a Detached Single Family (DSF) Home.  I recommended they seek a Home Warranty.  In today's market, there are several Home Warranty Companies to choose from.  I highly recommended BFS Home Warranty Company because of their Customer Service, Price and Flexibility to adapt what the Company offers to the Customers’ needs / requirements.

I would use Veronica and BFS in the future."

- Vince from Panama City, FL

"We have been working Veronica Abrafi for almost two years and have never found anyone more responsive to our real estate needs for our clients.  She is relentless in providing needed information and support.  In fact, we just worked with her company to provide a home warranty policy for 95 condominiums that we were assisting in the sale for the past 3 months.  She was able to negotiate tremendous pricing to enable the seller to provide "worry free" purchasing by new owners of his condominiums that are 10 years young.  I refer Veronica to all our clients and in fact, have purchased a home warranty for our personal home.  I can't give a better recommendation than that action."

- Hal Cook from Panama City, FL

"I am a realtor with Ultra Real Estate Services. Darren Hiller is my point-of-contact with BFF. I just wanted to say that he always does a super job! His prompt response and professionalism are the reasons I always refer my clients to BFS for their home warranty. I tell them they couldn't find a better company to work with."

- Peggy Hughes from Dallas, TX

"Love working with Tara! Very professional, knowledgeable and customer service oriented. Being a former home warranty rep, I understand the constant pressure and constraints that she and her company face on a daily basis. Keep up the good work!"

- Chev Tor from Phoenix, AZ

"I’d highly recommend BFS Home Warranty and Brad Nelson every single day of the week. The customer service I received was impeccable and anytime I had a question Brad was there to take the time to explain any question I had. Two weeks into my warranty I had an A/C issue and BFS had a service representative out to my house within an hour. Family oriented company who actually care. They are the best!"

- E.L. Billero: Billero & Billero Properties from Fort Pierce, FL